“Dedicated to providing gentle, compassionate care for companion animals”

 
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Dear Boarding and Daycare Clients,

A happy and relaxed boarding client....Ruby!

Animal Wellness Center is committed to making your pet's experience with us carefree, educational and fun. We are happy to announce a number of changes which will help us to do just that.

The first change you will notice is that guest drop offs and pick ups will take place at the front desk of the hospital entrance during hospital hours. This will ease the safe and orderly movement of your pet to and from the play and resting areas in daycare and boarding.

Second, no matter how much we all love to play, we also look forward to taking a break and relaxing and our guests are just the same. We recognize and honor their needs for a break in the action to wind down, rehydrate and recharge for the next inning. So for those of you who love to use the webcams to watch your buddy's activities, keep in mind occasionally you'll catch him napping!

Our goal at AWC is to tailor your best friend's experience to her preferences for play time and companionship. To help us discover what those are and to make sure the daycare environment is right for her, we will be utilizing on-going personality and behavioral assessments for all of our guests. These evaluations are a very useful tool in configuring play groups and activities. They will also provide pet owners with helpful information and insights into their pet's psychological and behavioral well-being.

The other change you will notice is plenty of new faces. We will be increasing the staff to guest ratio. Smaller play groups, more individual interaction and increased attention to the emotional needs of our guests means we need to add more staff. Rest assured our new caregivers will all have the same commitment to your best friend's health and happiness you have come to expect.

Let us know if you have any questions. Thank you for the opportunity to care for your pet(s)!

The Staff of Animal Wellness Center

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